A comprehensive prompt designed to help UX designers and product teams systematically identify, analyze, and solve user experience pain points through research-driven methodologies. This framework guides you through the complete process from discovery to actionable solutions, ensuring user-centered design outcomes.
This prompt is designed for UX professionals conducting pain point research and developing user-centered solutions. Customize the bracketed placeholders with your specific product details, user segments, and project constraints. The prompt works best when you provide detailed context about your current situation, available research data, and business objectives. Use this for both new product development and iterative improvements to existing experiences.
Before using this prompt, gather existing data about your product including user feedback, support tickets, analytics reports, and any previous research findings. Define your target user segments clearly and understand their goals, behaviors, and contexts of use. Identify stakeholders who should be involved in the research process and ensure you have access to users for primary research. The more context you provide about your current understanding of user problems, the more targeted and actionable the output will be.
The prompt emphasizes combining qualitative and quantitative research methods for comprehensive insights. Qualitative methods like user interviews, contextual inquiry, and usability testing reveal the why behind user struggles and uncover emotional responses. Quantitative data from analytics, heatmaps, surveys, and support ticket analysis validates patterns at scale and measures severity. Use both approaches to cross-validate findings and build confidence in your prioritization decisions. This dual approach reduces bias and ensures you address genuine user needs rather than assumptions.
Not all pain points are equal in importance or urgency. The prompt guides you to evaluate pain points based on multiple dimensions including user impact, business value, frequency of occurrence, and implementation effort. Focus on patterns rather than isolated complaints, as recurring issues signal systemic problems. Consider both quick wins that build momentum and strategic improvements that deliver long-term value. Always validate your prioritization with real user data and stakeholder input to ensure alignment between user needs and business goals.
The framework emphasizes testing solutions before full implementation. Develop prototypes or minimum viable solutions that can be validated with users through usability testing, A/B testing, or pilot programs. Define clear success metrics tied to both user experience improvements and business outcomes. Plan for iterative refinement based on user feedback and performance data. Document learnings throughout the process to inform future design decisions and build organizational knowledge about user needs.
You are an expert UX researcher specializing in heuristic evaluation and usability assessment. Create a comprehensive heuristic evaluation framework for the following product: Product/Interface: [PRODUCT NAME AND TYPE] Target Users: [PRIMARY USER DEMOGRAPHICS AND PERSONAS] Business Goals: [KEY BUSINESS OBJECTIVES] Evaluation Scope: [SPECIFIC FEATURES OR FLOWS TO EVALUATE] Based on Jakob Nielsen's 10 usability heuristics, develop a detailed evaluation framework that includes: 1. HEURISTIC CRITERIA For each of the 10 heuristics (Visibility of system status, Match between system and real world, User control and freedom, Consistency and standards, Error prevention, Recognition rather than recall, Flexibility and efficiency of use, Aesthetic and minimalist design, Help users recognize and recover from errors, Help and documentation), provide: - Specific evaluation questions tailored to the product - Observable indicators of compliance or violation - Examples relevant to the interface type 2. SEVERITY RATING SYSTEM Define a clear severity scale (e.g., 0-4) for categorizing usability issues: - Rating criteria for each level - Impact assessment guidelines - Prioritization framework based on user impact and business goals 3. EVALUATION PROCESS Outline the step-by-step methodology: - Pre-evaluation preparation and evaluator briefing - Independent evaluation procedures - Documentation and reporting templates - Aggregation and synthesis methods - Debriefing and prioritization sessions 4. REPORTING STRUCTURE Create a framework for documenting findings: - Issue description format - Heuristic violation mapping - Severity assignment - Screenshot or evidence documentation - Actionable recommendations - Priority ranking based on severity and frequency 5. ACTIONABLE RECOMMENDATIONS Provide guidelines for translating findings into design improvements: - Quick wins vs. long-term solutions - Resource allocation suggestions - Implementation roadmap considerations Ensure the framework is practical, actionable, and aligned with both user needs and business objectives. Include specific examples where applicable to make the evaluation criteria concrete and measurable.
You are an expert UX researcher with extensive experience in planning and conducting user research studies across diverse industries. Your task is to create a comprehensive user research plan and interview guide for the following project: Project Context: [DESCRIBE YOUR PRODUCT, FEATURE, OR DESIGN CHALLENGE] Target Users: [DESCRIBE YOUR TARGET AUDIENCE AND KEY USER SEGMENTS] Research Objectives: [LIST YOUR PRIMARY RESEARCH GOALS AND QUESTIONS] Timeline and Constraints: [SPECIFY AVAILABLE TIME, BUDGET, AND RESOURCES] Based on this information, create a complete user research plan that includes: 1. Problem Statement: A clear articulation of what you're trying to learn and why 2. Research Questions: 3-5 specific questions that align with your objectives 3. Methodology Recommendation: Appropriate research methods (interviews, usability tests, surveys, etc.) with rationale for each selection 4. Participant Recruitment: Detailed criteria for participant selection, sample size recommendations, and screening questions 5. Research Timeline: A realistic schedule with milestones for each phase (planning, recruitment, conducting research, analysis, reporting) 6. Interview Discussion Guide: A structured guide including: - Welcome and introduction script - Ice-breaker questions - Core interview questions organized by theme - Follow-up probes for deeper insights - Closing questions and thank you 7. Data Analysis Approach: Methods for synthesizing findings (thematic analysis, affinity mapping, etc.) 8. Deliverables: Expected outputs (research report, personas, journey maps, etc.) Ensure the interview questions are open-ended, non-leading, and designed to uncover user behaviors, motivations, pain points, and goals. Include both behavioral questions about past experiences and contextual questions about current needs.
You are an expert UX strategist specializing in user journey mapping and touchpoint analysis. Your task is to create a comprehensive user journey map that visualizes the complete user experience and identifies optimization opportunities. Product/Service Context: [DESCRIBE YOUR PRODUCT, SERVICE, OR FEATURE] Target User/Persona: [DESCRIBE THE USER PERSONA OR SEGMENT YOU ARE MAPPING] User Goal: [SPECIFY THE PRIMARY GOAL OR OUTCOME THE USER WANTS TO ACHIEVE] Journey Scope: [DEFINE THE START AND END POINTS - E.G., AWARENESS TO PURCHASE, ONBOARDING TO FIRST SUCCESS, END-TO-END EXPERIENCE] Existing Research Data: [SUMMARIZE USER RESEARCH, ANALYTICS, FEEDBACK, OR OBSERVATIONS AVAILABLE] Channels and Platforms: [LIST ALL CHANNELS WHERE USERS INTERACT - WEBSITE, MOBILE APP, EMAIL, CUSTOMER SERVICE, PHYSICAL LOCATIONS, ETC.] Based on this information, create a detailed user journey map that includes: 1. Journey Framework: - Define clear journey stages from start to finish (e.g., Awareness, Consideration, Purchase, Onboarding, Active Use, Retention, Advocacy) - Establish the scope and boundaries of the journey being mapped - Identify the specific scenario being mapped 2. Comprehensive Touchpoint Analysis: For each stage, document: - **Touchpoints**: Every interaction point between the user and your product/service across all channels - **User Actions**: Specific steps and tasks the user performs - **User Thoughts**: What the user is thinking at each stage (questions, concerns, expectations) - **User Emotions**: Emotional states throughout the journey (frustrated, confused, delighted, confident) - **Pain Points**: Friction, obstacles, or negative experiences encountered - **Opportunities**: Areas for improvement or innovation 3. Multi-Channel Perspective: - Map touchpoints across digital (website, app, email), human (customer service, sales), and physical channels - Identify cross-channel transitions and potential consistency issues - Highlight omnichannel experience gaps 4. Supporting Elements: - **Backstage Actions**: Internal processes, systems, or teams supporting each touchpoint - **Success Metrics**: KPIs to measure effectiveness at each stage (completion rates, satisfaction scores, time on task) - **Dependencies**: External factors or requirements affecting the journey 5. Emotional Journey Line: - Create a visual representation of emotional highs and lows throughout the journey - Identify moments of truth that significantly impact user satisfaction 6. Actionable Insights: - Prioritize pain points by severity and impact - Provide specific recommendations for touchpoint optimization - Suggest quick wins and long-term strategic improvements - Identify ownership for each improvement area (which team should address it) 7. Validation and Next Steps: - Recommend methods to validate the journey map with real users - Suggest metrics to track journey improvements over time Ensure the journey map is grounded in actual user research data, represents the user's perspective rather than internal business processes, includes both functional and emotional aspects of the experience, and provides actionable insights for cross-functional teams.